Terms and Conditions

Our Terms and Conditions

The section below outlines the legal framework for our operations and the clear expectations for all our valued customers. We believe in transparent and honest dealings, and these terms ensure a smooth and fair process for everyone. Please read them carefully.

Information

TERMS & CONDITIONS, INSPECTION DISCLAIMER & CONDITIONS OF BUSINESS

Introduction

These Terms & Conditions apply to all services provided by us and to all bookings, enquiries, inspections, diagnostics, repairs, servicing, maintenance, programming, cleaning services, and any other work undertaken by us.

These Terms & Conditions apply regardless of whether a booking is made by telephone, text message, WhatsApp, email, social media, messaging application, in person, or by any other means of communication.

By requesting a quotation, making a booking, authorising diagnostic work, delivering a vehicle to our premises, authorising repairs, servicing, programming, inspections, cleaning services, maintenance work, or allowing any work to proceed, you confirm that you have read, understood, and accepted these Terms & Conditions in full.

These terms are intended to clarify the scope of our services and do not affect your statutory rights under applicable consumer protection legislation.

Vehicle Information

Customers may be asked to provide information including:

• Full name
• Address
• Email address
• Contact telephone number
• Vehicle registration number
• Vehicle make and model
• Current mileage
• Details of any faults, warning lights, symptoms, noises, leaks, repairs, modifications, or concerns

Customers are responsible for ensuring that all information provided is accurate and complete to the best of their knowledge.

Customer Disclosure of Vehicle Information

Customers must disclose any known faults, previous repairs, accident damage, warning lights, engine or transmission concerns, electrical faults, software modifications, tuning, remapping, component failures, or previous diagnostic work carried out on the vehicle.

Failure to disclose relevant information may significantly increase the time required to diagnose, inspect, or repair a vehicle and may result in additional labour charges. Any additional time required as a result of incomplete, inaccurate, misleading, or withheld information will be charged at our prevailing labour rate.

We reserve the right to revise quotations, estimates, and timescales where previously undisclosed information affects the scope of work required.

Scope of Inspection

Unless otherwise agreed in writing, vehicle inspections are visual and non-invasive in nature.

Inspections are limited to components, systems, and areas that can reasonably be accessed, viewed, heard, tested, or assessed without dismantling major assemblies or carrying out extensive strip-down procedures.

Our inspections are not equivalent to:

• A manufacturer-approved warranty inspection
• A pre-purchase guarantee
• An MOT test
• A comprehensive engineering report
• A full mechanical strip-down examination

Any findings, recommendations, or opinions provided are based solely on the condition of the vehicle at the time of inspection.

Diagnostics and Fault Investigation

Vehicle diagnostics and fault-finding are investigative processes.

Whilst we use professional diagnostic equipment, technical information, manufacturer data, and our experience to identify faults, some issues may be intermittent, hidden, unrelated, developing, or only become apparent after further testing or disassembly.

Accordingly:

• A diagnostic assessment does not guarantee that all faults will be identified.
• Additional faults may become apparent during or after repairs.
• Further diagnostic work may be required to accurately determine the root cause of a fault.
• Estimates of likely causes are based on information available at the time and may change as further information becomes available.

Diagnostic Charges

Diagnostic work is a professional service involving the use of specialist equipment, technical information, testing procedures, inspection, fault-finding expertise, and technician time.

Diagnostic charges apply for the time spent investigating, testing, inspecting, and identifying faults, regardless of whether a fault is ultimately identified, a repair is authorised, or a repair successfully resolves the concern.

Customers acknowledge that diagnosis is an investigative process and that some faults may be intermittent, hidden, influenced by multiple contributing factors, or not present during testing.

Accordingly:

• Diagnostic charges remain payable regardless of outcome.
• Diagnostic charges remain payable even if the customer elects not to proceed with any recommended repairs.
• Diagnostic charges remain payable where additional investigation is recommended but declined by the customer.
• Diagnostic charges remain payable where faults are found to be caused by previous repairs, modifications, aftermarket equipment, customer-supplied components, software alterations, or factors outside our control.
• Time spent dismantling, testing, road testing, programming, technical research, data analysis, or reassembly forms part of the diagnostic process and may be chargeable.

Unless otherwise agreed in writing, diagnostic charges relate solely to the investigation undertaken and do not include repair work, replacement parts, programming, coding, or additional labour subsequently required.

Any estimate provided following diagnosis is separate from the diagnostic charge and will require customer authorisation before further work is carried out.

Additional Inspection and Investigation

Where customers request investigation of additional faults, systems, or concerns outside the scope of the original booking, additional charges may apply.

No additional chargeable work will be undertaken without prior customer authorisation wherever reasonably practicable.

Pre-Existing Faults and Hidden Defects

Vehicles are complex mechanical and electrical systems that may contain hidden, latent, intermittent, developing, or pre-existing faults.

We cannot be held responsible for:

• Faults that existed before the vehicle arrived with us.
• Defects concealed by previous repairs, modifications, accident damage, corrosion, contamination, or component failure.
• Issues that were not reasonably discoverable during inspection or diagnosis.
• Subsequent failures of aged, worn, weakened, or deteriorated components.
• Additional faults revealed during repair, dismantling, testing, programming, or operation of the vehicle.

The discovery of one fault does not imply that other faults are absent.

Vehicle Age, Mileage and Condition

Customers acknowledge that older vehicles and higher-mileage vehicles may contain components affected by:

• Wear and tear
• Corrosion
• Fatigue
• Previous repairs
• Previous modifications
• Age-related deterioration

The failure of such components during normal diagnosis, testing, removal, installation, or operation may occur despite reasonable care being exercised.

Where components fail due to age, corrosion, seizure, wear, or pre-existing deterioration, we shall not be liable for replacement costs arising solely from those conditions.

12-Month Parts and Labour Warranty

The Timing Chain Specialists provides a 12-month parts and labour warranty on parts supplied and fitted by The Timing Chain Specialists and workmanship carried out by The Timing Chain Specialists, subject to the terms, conditions, exclusions, and limitations set out below.

Nature of Warranty

This warranty is a warranty provided solely by The Timing Chain Specialists and is not a manufacturer’s warranty, insurance-backed warranty, third-party warranty, or guarantee provided by any other organisation.

The warranty is limited to the repair, replacement, or rectification of defective parts supplied by The Timing Chain Specialists and/or defective workmanship carried out by The Timing Chain Specialists.

The warranty applies only to the original Customer named on the invoice and is not transferable to any subsequent owner, keeper, purchaser, or third party unless expressly agreed in writing by The Timing Chain Specialists.

Mileage and Usage Restrictions

Unless otherwise agreed in writing before work is undertaken, this warranty applies only to vehicles operated within a maximum annual mileage of 15,000 miles per annum.

This warranty does not apply to vehicles used for:

• Taxi, private hire, chauffeur, ride-hailing, or hackney carriage services;
• Courier, delivery, haulage, logistics, or commercial distribution services;
• Driving instruction or driver training;
• Vehicle rental, self-drive hire, lease hire, or fleet operations;
• Emergency service, security, enforcement, or specialist operational use;
• Motorsport, racing, rallying, drifting, sprinting, drag racing, time trials, track days, competition use, or speed testing;
• Off-road competition use;
• Any commercial or business use involving abnormal operating conditions.

The Timing Chain Specialists reserves the right to reject any warranty claim where the vehicle has exceeded the mileage limitations or has been used for any excluded purpose.

Customer Obligations

The Customer must immediately notify The Timing Chain Specialists upon becoming aware of any fault, concern, warning light, abnormal noise, vibration, fluid leak, performance issue, or other condition that may give rise to a warranty claim.

The Customer must cease operating the vehicle where continued use may cause further damage.

Continued use of the vehicle after a fault becomes apparent may invalidate the warranty to the extent that such use contributes to or worsens the damage.

Warranty Inspection Procedure

Before any warranty claim will be considered, the Customer must return the vehicle to The Timing Chain Specialists for inspection, testing, diagnosis, and assessment.

The Timing Chain Specialists shall be given the first and sole opportunity to inspect the vehicle and determine whether any reported fault is attributable to parts supplied by The Timing Chain Specialists or workmanship carried out by The Timing Chain Specialists.

The findings of The Timing Chain Specialists following inspection, testing, and diagnosis shall determine whether a warranty claim is accepted.

Diagnostic Charges

All warranty claims are subject to an initial diagnostic and inspection charge of £75.00 plus VAT.

The Customer shall be responsible for payment of this charge before diagnostic work is commenced.

Where The Timing Chain Specialists determines that the fault is covered under this warranty and is directly attributable to parts supplied by The Timing Chain Specialists or workmanship carried out by The Timing Chain Specialists, the diagnostic charge shall be refunded or credited against the repair invoice at The Timing Chain Specialists’ discretion.

Where no fault is found, the fault is not covered by warranty, the fault is unrelated to The Timing Chain Specialists’ work, or the warranty claim is rejected, the diagnostic charge shall remain payable by the Customer.

Recovery and Transportation Costs

The Customer is responsible for arranging and paying for the recovery, transportation, or delivery of the vehicle to The Timing Chain Specialists for inspection and assessment of any warranty claim.

Where The Timing Chain Specialists accepts that a fault is covered by this warranty and is directly attributable to parts supplied by The Timing Chain Specialists or workmanship carried out by The Timing Chain Specialists, The Timing Chain Specialists will reimburse reasonable recovery or transportation costs, provided such costs were approved in advance by The Timing Chain Specialists.

Where a claim is rejected or the fault is found not to be covered by warranty, all recovery, transportation, inspection, and diagnostic costs shall remain the responsibility of the Customer.

Third-Party Repairs

Under no circumstances shall the Customer authorise, commission, or permit repairs, diagnostics, inspections, dismantling, replacement of parts, or remedial work by any third-party garage, workshop, technician, engineer, specialist, recovery operator, or other individual or company without the prior written consent of The Timing Chain Specialists.

The Timing Chain Specialists shall not be liable for and will not reimburse any costs, charges, labour, diagnostics, inspections, parts, recovery fees, transportation costs, storage charges, or any other expenses incurred by a third party without prior written authorisation from The Timing Chain Specialists.

Any unauthorised third-party diagnosis, dismantling, repair, modification, adjustment, or replacement of components may invalidate this warranty in full.

Warranty Exclusions

This warranty does not cover faults, failures, damage, or losses arising from:

• Normal wear and tear;
• Age-related deterioration;
• Corrosion, contamination, fatigue, or environmental exposure;
• Misuse, abuse, neglect, or improper operation;
• Lack of maintenance or failure to follow manufacturer servicing requirements;
• Failure to maintain correct oil, coolant, transmission fluid, AdBlue, or other fluid levels;
• Overheating, lubrication failure, coolant loss, fuel contamination, or operation with insufficient fluids;
• Accidents, collisions, impact damage, fire, theft, vandalism, flooding, or water ingress;
• Vehicle modifications, tuning, remapping, software alterations, emissions modifications, or performance enhancements;
• Customer-supplied parts or components;
• Faults in components not supplied or fitted by The Timing Chain Specialists;
• Pre-existing faults, unrelated faults, or consequential failures of other components;
• Repairs or modifications carried out by third parties;
• Competition, motorsport, or excluded vehicle use;
• Circumstances beyond the reasonable control of The Timing Chain Specialists.

Warranty Determination and Right to Refuse Claims

The Timing Chain Specialists reserves the right to investigate, inspect, diagnose, dismantle, test, road test, and otherwise assess any vehicle, component, or reported fault forming the subject of a warranty claim.

Where The Timing Chain Specialists reasonably believes, suspects, or determines that a reported fault, damage, defect, or failure may have arisen wholly or partly from any circumstance excluded under this warranty, The Timing Chain Specialists reserves the right to refuse, reject, limit, or withdraw warranty cover.

Such circumstances include, but are not limited to:

• Excessive mileage;
• Commercial vehicle use;
• Taxi, private hire, courier, fleet, or business use;
• Motorsport, racing, track use, competition use, or performance driving;
• Misuse, neglect, abuse, or improper operation;
• Lack of maintenance;
• Overheating;
• Oil starvation or lubrication failure;
• Coolant loss;
• Continued operation following a fault becoming apparent;
• Vehicle modifications, tuning, remapping, or software alterations;
• Third-party repairs, adjustments, dismantling, or interference;
• Accident damage;
• Pre-existing faults;
• Consequential failures; or
• Any other excluded cause detailed within these Terms & Conditions.

The Customer acknowledges and agrees that the determination of whether a warranty claim falls within the scope of this warranty shall be made by The Timing Chain Specialists following its inspection, testing, and assessment of the vehicle.

The findings, conclusions, and warranty determination made by The Timing Chain Specialists shall be final unless evidence is produced demonstrating a clear and material error in the assessment.

Where a warranty claim is rejected, all inspection, diagnostic, testing, dismantling, transportation, recovery, storage, and associated costs shall remain payable by the Customer at The Timing Chain Specialists’ prevailing rates.

Limitation of Warranty

Where a warranty claim is accepted, The Timing Chain Specialists’ sole obligation shall be to repair, replace, or rectify the defective part or workmanship.

This warranty does not provide for refunds, compensation payments, vehicle replacement, goodwill payments, or cash settlements unless required by law.

The Timing Chain Specialists shall not be liable for any loss of earnings, loss of profit, loss of business, loss of vehicle use, alternative transport costs, vehicle hire costs, accommodation costs, recovery costs, missed appointments, inconvenience, or any indirect or consequential loss whatsoever.

Statutory Rights

Nothing in this warranty excludes or restricts any rights that cannot lawfully be excluded or restricted under applicable consumer protection legislation. The Customer’s statutory rights remain unaffected.

Retention of Title

All parts supplied and fitted by the Company shall remain the property of the Company until all sums due, including repair charges, diagnostic charges, storage charges (if applicable), and any warranty claim shortfall, have been paid in full.

The Company reserves the right to retain possession of the vehicle and any replaced or newly fitted components until all outstanding amounts have been settled.

Release of Vehicle

The Company reserves the right to withhold release of the vehicle until payment has been received in full for all amounts due, including any balance not covered by a warranty provider.

Customer-Supplied Parts Policy

To maintain the quality, reliability, and warranty of our repairs, we do not fit customer-supplied parts, components, consumables, or accessories.

All parts fitted by us are sourced through approved suppliers to ensure authenticity, provenance, traceability, suitability, and warranty support.

As we cannot verify the origin, authenticity, quality, specification, storage conditions, compatibility, or suitability of customer-supplied parts, we are unable to offer any warranty, guarantee, or liability for such components. Accordingly, customer-supplied parts will not be accepted for installation unless expressly agreed in writing prior to booking.

Seized, Corroded or Damaged Components

Many vehicles, particularly older or higher-mileage vehicles, contain components that may be seized, corroded, weakened, damaged, or otherwise deteriorated through age, environmental exposure, previous repairs, or wear and tear.

Where removal of components is necessary, fixings such as bolts, studs, nuts, pipes, unions, sensors, injectors, glow plugs, clips, brackets, and associated hardware may break, seize, strip, shear, or become damaged despite reasonable care being exercised.

The repair, extraction, replacement, or rectification of seized, corroded, broken, or damaged components is not included within standard quoted labour unless expressly stated.

Any additional labour, specialist tooling, replacement parts, machining, drilling, extraction work, or remedial repairs required as a result of seized, corroded, broken, or damaged components will be chargeable in addition to the original quotation and charged at our prevailing labour rate.

Warranty, Guarantee, Usage Limitations and Exclusions

Any warranty, guarantee, goodwill contribution, or other assurance provided by the Company in respect of parts supplied, labour performed, repairs undertaken, servicing carried out, diagnostic work completed, programming performed, or any other services provided shall be subject to the terms, conditions, limitations, and exclusions set out below.

Eligibility

Any warranty or guarantee provided by the Company applies only to the specific parts supplied and fitted by the Company and the labour directly associated with that work.

The Company reserves the right to inspect the vehicle, investigate the reported fault, and verify compliance with these Terms & Conditions before accepting any warranty claim.

Vehicles Excluded from Warranty Cover

Unless expressly agreed in writing prior to the commencement of work, no warranty, guarantee, or goodwill contribution shall apply to vehicles used for:

• Taxi, private hire, chauffeur, ride-hailing, or hackney carriage services;
• Driving instruction or driver training;
• Courier, delivery, haulage, logistics, or commercial distribution services;
• Vehicle rental, self-drive hire, lease hire, or fleet hire operations;
• Emergency service, security, enforcement, or specialist operational use;
• Motorsport, racing, rallying, drifting, sprinting, drag racing, time trials, track days, speed testing, competition use, or performance events;
• Off-road competition or recreational off-road use;
• Any commercial, business, or specialist use involving abnormal operating conditions beyond normal private domestic vehicle use.

Mileage Limitation

Unless otherwise agreed in writing, any warranty or guarantee provided by the Company applies only to vehicles operated within a maximum annual mileage of 15,000 miles per annum.

Where a vehicle exceeds 15,000 miles per annum, the Company reserves the right to reject, restrict, or void any warranty claim where the increased mileage, usage pattern, or operating conditions may reasonably have contributed to the failure, wear, or defect complained of.

Warranty Exclusions

The Company shall have no liability under any warranty, guarantee, or goodwill arrangement where a defect, failure, damage, or loss arises directly or indirectly from:

• Normal wear and tear;
• Age-related deterioration;
• Corrosion, contamination, seizure, fatigue, or environmental exposure;
• Misuse, abuse, neglect, or improper operation of the vehicle;
• Continued operation of the vehicle after a fault, warning light, unusual noise, vibration, leak, overheating condition, or performance issue has become apparent;
• Failure to maintain the vehicle in accordance with manufacturer recommendations or service schedules;
• Failure to maintain correct engine oil, coolant, transmission fluid, AdBlue, or other fluid levels;
• Overheating, lubrication failure, coolant loss, fluid contamination, fuel contamination, or operation with insufficient fluids;
• Accidents, collisions, impact damage, fire, theft, vandalism, flooding, water ingress, storm damage, or environmental damage;
• Modifications, performance upgrades, tuning, remapping, software alterations, emissions modifications, component alterations, or non-standard vehicle specifications;
• Customer-supplied parts, components, consumables, fluids, software, or accessories;
• Faults arising from parts not supplied or fitted by the Company;
• Defects in associated, connected, pre-existing, unrelated, aged, worn, weakened, or previously damaged components;
• Repairs, adjustments, modifications, programming, or work carried out by third parties after the Company has completed its work;
• Manufacturer defects, recalls, software issues, design defects, or failures beyond the Company’s control;
• Acts of God, extreme weather conditions, natural disasters, or circumstances beyond the Company’s reasonable control.

Consequential Losses

Any warranty or guarantee provided by the Company is strictly limited to the repair, replacement, or rectification of parts and labour originally supplied by the Company, at the Company’s discretion.

The Company shall not be liable for any consequential, indirect, incidental, special, or economic loss, including but not limited to:

• Loss of earnings;
• Loss of profit;
• Loss of business;
• Loss of vehicle use;
• Vehicle recovery costs;
• Breakdown assistance costs;
• Alternative transport costs;
• Vehicle hire costs;
• Accommodation costs;
• Missed appointments;
• Commercial losses; or
• Any other consequential or indirect loss whatsoever.

Warranty Claim Procedure

The Customer must notify the Company immediately upon becoming aware of any potential warranty issue and must cease operating the vehicle where continued operation may cause further damage.

The Customer must provide the Company with a reasonable opportunity to inspect the vehicle and investigate the reported issue before any third-party repairs are authorised or undertaken.

The Company shall not be liable for any costs incurred without its prior written approval.

Statutory Rights

Nothing in these Terms & Conditions excludes or restricts any rights which cannot lawfully be excluded or restricted under applicable consumer protection legislation. The Customer’s statutory rights remain unaffected.

Software Programming and Electronic Systems

Modern vehicles rely on complex electronic systems, software programming, coding, configuration, and communication between multiple control modules.

Whilst we use professional diagnostic and programming equipment, software updates, module programming, coding procedures, and electronic repairs may occasionally reveal pre-existing faults, corrupted software, hardware failures, communication issues, battery-related problems, or previously unidentified defects.

We cannot accept liability for failures caused by pre-existing software corruption, defective control modules, previous programming attempts, aftermarket modifications, or faults that become apparent during legitimate diagnostic or programming procedures.

Additional diagnostic or repair work arising from such issues will be chargeable.

Modified and Non-Standard Vehicles

We reserve the right to refuse work on vehicles that have been modified from manufacturer specifications.

Where work is undertaken on modified vehicles, including but not limited to engine remaps, aftermarket tuning, emissions system modifications, deleted DPF systems, deleted EGR systems, aftermarket wiring, performance upgrades, suspension modifications, or non-standard electronic equipment, we cannot guarantee compatibility, reliability, performance, or the successful resolution of faults.

We accept no liability for faults, failures, warning messages, drivability concerns, software issues, or component failures arising directly or indirectly from vehicle modifications or non-standard installations.

Additional diagnostic time required as a result of modifications will be chargeable.

Road Test Authorisation

By leaving a vehicle with us for inspection, diagnosis, repair, servicing, or maintenance, the customer authorises us to carry out reasonable road testing where necessary.

Road tests may be undertaken before, during, and after repairs or diagnostic procedures to verify faults, confirm repairs, assess vehicle performance, or ensure vehicle safety.

Vehicle Condition Recording and Damage Claims

As part of our vehicle intake process, we may photograph and/or video record the condition of vehicles upon arrival at our premises. These records may include the exterior, interior, wheels, glass, bodywork, trim, and other visible areas of the vehicle.

The purpose of these records is to document the condition of the vehicle at the time it is received and to assist in resolving any queries or disputes regarding vehicle condition.

Customers are encouraged to notify us of any existing damage, cosmetic defects, missing items, or concerns before work commences.

Any allegation of loss or damage should be reported as soon as reasonably practicable and, wherever possible, before the vehicle leaves our premises.

In the event of a dispute regarding alleged damage, we reserve the right to rely upon our photographs, videos, inspection records, technician notes, and job documentation when assessing any claim.

We shall not be liable for pre-existing damage, deterioration, wear and tear, stone chips, corrosion, previous repairs, age-related defects, or damage documented as existing when the vehicle was received.

Claims submitted after collection of the vehicle will be investigated on their merits. However, where our records demonstrate that the alleged damage existed before the vehicle was received, or where there is insufficient evidence to establish that the damage occurred whilst the vehicle was in our care, custody, and control, we reserve the right to reject the claim.

Estimates and Quotations

Any estimate or quotation provided is based on information available at the time.

Where additional faults, damage, or required work are identified during inspection or repair, we reserve the right to revise any estimate accordingly.

Customers will be informed and authorisation sought before proceeding with additional chargeable work wherever reasonably practicable.

Vehicles Left on Site

Vehicles left at our premises, whether during business hours, outside business hours, overnight, weekends, or whilst awaiting collection, remain the responsibility of the owner.

Whilst we take reasonable precautions to secure vehicles and our premises, all vehicles and their contents are left at the owner’s risk.

Customers are advised not to leave valuables, cash, tools, electronic equipment, documents, or personal belongings within the vehicle.

We shall not be liable for loss of or damage to vehicles or their contents arising from events beyond our reasonable control, including but not limited to theft, attempted theft, vandalism, fire, flooding, storm damage, or other unforeseen circumstances, except where such loss or damage is caused directly by our negligence or breach of legal duty.

Customers are responsible for ensuring that their vehicle remains adequately insured whilst it is in our possession.

Vehicle Collection and Storage Charges

Vehicles should be collected promptly once work has been completed and the customer has been notified that the vehicle is ready for collection.

A period of up to 7 calendar days from notification will be allowed for collection without charge unless otherwise agreed in writing.

Vehicles remaining on our premises beyond this period will incur storage charges as follows:

• Days 8 to 14: £20 per day
• Day 15 onwards: £40 per day

Storage charges will accrue daily until the vehicle is collected and all outstanding invoices, charges, and fees have been paid in full.

We reserve the right to retain possession of the vehicle until all sums due have been settled.

Abandoned Vehicles

If a vehicle remains uncollected for more than 30 days after notification that it is ready for collection, and reasonable attempts to contact the owner have been unsuccessful, the vehicle may be treated as abandoned.

We reserve the right to recover all outstanding repair costs, storage charges, administrative costs, recovery fees, and any other reasonable expenses incurred in relation to the vehicle.

Any action taken in respect of an abandoned vehicle shall be carried out in accordance with applicable law.

Optional Mini Valet Service

For customers wishing to have their vehicle cleaned prior to collection, we offer an optional Mini Valet Service for a fee of £40.

The Mini Valet Service must be requested no later than one working day before the scheduled collection date.

The service may include a basic exterior wash, interior vacuum, wipe-down of interior surfaces, and general presentation clean. The exact scope of the service may vary depending on the condition of the vehicle and operational requirements.

Whilst every reasonable care will be taken when carrying out cleaning services, we cannot be held responsible for pre-existing damage, worn trim, loose components, deteriorated materials, damaged paintwork, previously repaired surfaces, or defects that become apparent during routine cleaning.

Availability of the Mini Valet Service cannot be guaranteed and remains subject to workload, staffing, weather conditions, and operational requirements.

Limitation of Warranty

Any warranty provided by us applies only to parts supplied and fitted by us and to labour carried out by us.

No warranty is provided for:

• Customer-supplied parts
• Pre-existing faults
• Hidden defects
• Normal wear and tear
• Vehicle misuse or neglect
• Accident damage
• Vehicle modifications
• Software alterations
• Unrelated component failures
• Faults arising outside the scope of the original repair

Warranty claims may require inspection and verification before acceptance.

Limitation of Liability

To the fullest extent permitted by law, our liability shall be limited to losses directly resulting from work carried out by us without reasonable care and skill.

We shall not be liable for:

• Pre-existing faults or defects
• Hidden or latent defects
• Loss of vehicle value
• Loss of earnings
• Loss of business
• Vehicle downtime
• Consequential or indirect losses
• Failures occurring after inspection that were not reasonably detectable at the time
• Damage arising from customer instructions contrary to our recommendations
• Failures of unrelated vehicle systems or components

Nothing in these terms excludes or limits liability where such exclusion is prohibited by law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any statutory rights that cannot legally be excluded.

Customer Acceptance of Terms

By requesting a quotation, making a booking, authorising diagnostic work, delivering a vehicle to our premises, authorising repairs, servicing, programming, inspections, cleaning services, maintenance work, or allowing any work to proceed, you confirm that you have read, understood, and accepted these Terms & Conditions in full.

Where a booking is made by telephone, text message, WhatsApp, email, social media, messaging application, or in person, the booking itself shall constitute acceptance of these Terms & Conditions.

Where we provide a link to our Terms & Conditions before, during, or after a booking is made, the customer acknowledges responsibility for reviewing those Terms & Conditions before authorising work.

Any instruction to proceed with inspection, diagnosis, repair, servicing, programming, maintenance, cleaning services, or any other work shall be deemed acceptance of these Terms & Conditions.

Continued use of our services and delivery of a vehicle to our premises shall constitute acceptance of these Terms & Conditions in full.

These Terms & Conditions apply to all services provided by us unless otherwise agreed in writing.